Privacy Policy
Last updated: March 2026
1. Introduction
Great Southern Dog Training (Darren Scahill) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, register for training Programs, or contact us.
2. Information We Collect
We collect information you provide directly to us, including:
- Name and contact details (email address, phone number, suburb or area)
- Information about your dog (breed, age, behaviour, training history)
- Details about your training needs and goals
- Payment information (processed securely via third-party payment providers)
- Communication preferences
We also collect information automatically when you visit our website, including your IP address, browser type, and pages viewed. This helps us improve the website experience.
3. How We Use Your Information
We use your personal information to:
- Process your registration and provide dog training services
- Respond to your enquiries and provide customer support
- Send appointment reminders and follow-up communications
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We collect and use your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
5. Information Sharing
We do not sell or share your personal information with third parties, except where necessary to provide services. This may include:
- Payment processors (for secure payment handling)
- Google Workspace (for secure form submission and record keeping)
- Email service providers (for sending communications)
- Legal authorities (if required by law)
All third-party service providers are contractually obligated to protect your information.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any breach.
7. Data Retention
We retain your personal information for as long as necessary to provide services and fulfil legal obligations. Client records are typically retained for a minimum of 7 years to maintain training continuity and address any follow-up enquiries. You may request deletion of your information at any time, subject to legal obligations.
8. Your Rights
Under the Australian Privacy Act and other applicable laws, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us using the details below.
9. Cookies and Tracking
Our website uses cookies to improve your experience. These include session cookies (which expire when you close your browser) and persistent cookies (which remain longer). You can manage cookie preferences in your browser settings. We do not use cookies for advertising or invasive tracking purposes.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing information.
11. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly. Your continued use of our website and services constitutes acceptance of any updates.